We all make decisions emotionally and later justify them intellectually. This is a fact of human nature. We look to our emotional decision making to finalize our purchases. Granted, few people need to access this area of their brain to buy a gallon of milk. However, think of a significant purchase you recently made. You decided based on how the item or service made you feel. Later, you used the logic centers of your brain to rationalize/support why it was a good decision. If your salespeople are aware of this distinction, they have a distinct advantage over your competition.
The emotional decision maker is the person who suffers the consequences of life without your solution. They pay a price for not having your DV, whether it be slower times to market, higher failure rates, lower productivity, missed ship dates...it could be almost any painful outcome.
Here is the advantage for your salespeople: Emotional decision makers are usually harder to find, easier to close, not as price sensitive, and can typically tell the technical buyer what to do.
Now that you know this, you must direct your DV messages towards the emotional decision maker.
Here are some guidelines:
- Define what matters to the customer - There is no point in highlighting benefits a customer doesn't care about.
- Be unique and demonstrably better - If the competition offers the same item, whatever that feature/service/product is, then that item is not your competitive advantage.
- Be specific and measurable - If you can't be specific and/or measurable, you sound like every other competitor. Get rid of the fluff.
If you need assistance in defining and directing your Differentiating Value, we are here to help.
